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Penalty Fare Notices may be issued for a variety of reasons and passengers have the right to appeal against these, within a specified time, if they believe they were issued incorrectly or unfairly.
The Appeals Service (AS) is contracted by TfL to independently consider first stage appeals on their behalf within 21 days and in accordance with TfL guidelines. The AS communicate their decisions directly with the appellant and provide details of how to make a further appeal.

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ITAL Group Limited trading as Appeal Service
Building 1000 Lakeside
Western Road Portsmouth PO6 3EZ
Company Registration Number 04784751
VAT Registration 811545257